More than one third of smart home users experience issues setting up or operating their connected device. 22% of them return the device due to initial setup and installation issues, disjointed technical support and an overall poor user experience.
We aggregate data from smart home devices and use data science models to create a seamless customer experience, reduce customer churn, and accelerate adoption.
Our intuitive modeling and management capabilities allow you to easily use events and sensor data generated by smart home products and paired mobile apps to lower operational costs and increase customer service.
Build Engagement profiles
Profile homes and understand usage patterns and trends across all smart home products to gain a comprehensive understanding of the install base
Enable Proactive Services
Get powerful insights on product diagnostics and consumption behavior to enable proactive servicing for the customer service teams
Diagnostics data helps address product problems, improve the customer experience, and build data-driven after-market services.
Enable Automated Demand Response
Enable usage-based pricing and other data-driven services to drive new revenue.