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NSSOL and Mnubo Partner to Bring Artificial Intelligence and Data Science solutions to Industrial Manufacturers [...]
Mnubo's Consumer IoT analytics solution - and more precisely the Customer Experience Insight - allows companies to better serve their clients using equipment/product data. It captures data from business applications and IoT devices to monitor the engagement and user behaviour of the globally dispersed install base. Dashboards geared towards the manufacturers’ sales and marketing teams help them reduce churn, accelerate adoption, create upsell opportunities and personalize interactions.. This solution can be used for all types of assets, ranging from consumer electronics, residential HVAC and refrigeration, smart home appliances and more.
Mnubo’s Customer Engagement dashboard groups customers based on their usage behaviour. It combines web and mobile events with events and timeseries from IoT products to produce a holistic view of engagement. Tracking the entire connected product lifecycle, it reports on product usage and performance, helping the sales and marketing teams make targeted upsell recommendations.
Mnubo’s Customer Churn dashboard analyzes per object engagement as well as overall engagement and its incremental impact on churn, allowing product managers to pinpoint behavioural triggers that lead to attrition. Clustering customer behavior with product performance aggregates individual usage patterns (eg: usage for the thermostat, security panel, door lock, etc) into a single metric.
Mnubo’s Predictive Trends dashboard identifies patterns and trends that do not conform to the expected configuration or normal product handling. Advanced data science and machine learning models enable predictive actions - maintenance, replenishment, churn and upsell opportunities, etc.
This case study examines how data from traffic helped one of Canada’s largest metropolitan cities predict, manage, and optimize congestion with AI and IoT analytics.. pdf Download
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From connectivity all the way up to business insights, find out how mnubo helped an Industrial IoT company succeed in its IoT journey.. pdf Download
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“Through our partnership with Mnubo, we are pioneering a data-driven strategy in the HVAC market to improve customer experience, empower our channel partners, and build out new after-market services. Johnson Controls – Hitachi is committed to driving greater customer value through new IoT and AI-enabled innovations. As a data-first company, we are using IoT insights to deliver benefits to all stakeholders in the HVAC value-chain.”
Dr. Hank Marcy, Vice President of Global Product Development at Johnson Controls – Hitachi Air Conditioning, Inc
“mnubo’s IIoT analytics solution is a unique, turnkey platform that has proven to rapidly accelerate our time-to-value and gain meaningful insights on the system’s consumption and usage. Their world-class IoT experts, AI knowledge and IoT data scientists give us access to customizable analytics; and their solution can scale exponentially catalyzing Cimberio’s growth. ”
Roberto Cimberio, CEO of Cimberio S.p.A.
“Right now we’re seeing a lot of single-device automation, but there hasn’t been enough data for a true ‘smart home’ where devices work together seamlessly to better anticipate lifestyles. Icontrol is one of the first to have the volume of data required for this level of analysis. We’re excited to partner with mnubo to show consumers how a smart home ecosystem can enhance their lives in ways they haven’t even thought of yet.”
Letha McLaren, Chief Marketing Officer of iControl Networks
“We are embarking on a transformational journey in the Japanese market by becoming the trusted brand that is putting the power of a smart home in the hands of homeowners. By leveraging mnubo’s expertise in Big Data, IoT insights and Artificial Intelligence (AI) we are able to truly understand our customers and deliver the highest level of service – this is strongly aligned with our core business values.”
Koji Takeda, Executive General Manager of iTSCOM
“mnubo’s IoT analytics is an out-of-the-box solution that can be deployed rapidly, enabling our team to focus on the most strategic aspects of CaSA’s solutions. Not only are we getting the peace of mind of a platform that can scale to millions of appliances, but it also gives us access to advanced data science and machine learning capabilities ”
Martin Fassier, CEO of CaSA
“We are proud to partner with mnubo, and leverage real usage insights to proactively service iTSCOM’s rapidly growing smart home subscriber base. The 360° perspective of the customer base is crucial to help the product, business and service teams drive meaningful business actions.”
Fumi Shingai, Chief Executive Officer of Connected Design