Privacy policy

This Privacy Policy was last updated May 2018

Mnubo Inc. (“mnubo”, “us”, or “we”) takes the privacy and protection of personal information very seriously. This privacy policy (this “Privacy Policy”) applies to our online information collection and use practices when you (i) visit the mnubo.com website (the “Website” or “Site”), and (ii) provide data to us when using our services (the “Services”). By visiting and using the Site or registering for the Services and creating an Account, you acknowledge that you accept the practices and policies outlined in this privacy policy. Unless otherwise defined herein, the key terms shall have the meanings assigned to such terms in the Terms of Service and Acceptable Use Policy that you can find on the Terms of Service and Acceptable Use Policy page and which incorporate the terms of this Privacy Policy by reference.

ACCOUNT INFORMATION AND PERSONAL INFORMATION
This Privacy Policy describes mnubo’s practices with respect to the Account Information and Personal Information that we collect when you use the Services. This Privacy Policy does not apply to the use of Information that is collected by third parties that mnubo does not own or control or that do not support mnubo in providing the Services. In this Privacy Policy, “Account Information” means information that you provide to us when setting up your Account and using the Services, including but not limited to, your name, a password and contact information. In this Privacy Policy, “Personal Information” means information found on your profile that is personally identifiable, including but not limited to, names, street addresses, e-mail addresses, and phone numbers. If you wish to sign up for one of our Services for which a fee applies, you will be required to provide certain information in addition to the Personal Information noted above. Such information may include a credit card number and similar information (collectively, the “Billing Information”). Personal Information, Account Information, and Billing Information will be collectively referred to herein as “Information”.

BY USING THE SERVICES OR SUBMITTING INFORMATION THROUGH THE SITE, YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR INFORMATION ACCORDING TO THIS PRIVACY POLICY.

YOUR INFORMATION MAY BE PROCESSED IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES WHERE LAWS REGARDING PROCESSING OF INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY AND BY USING THE SERVICES OR SUBMITTING INFORMATION THROUGH THE SITE, YOU ARE EXPRESSLY CONSENTING TO SUCH PROCESSING.

We may use Information for our own internal purposes, including, but not limited to, processing your Account registration, providing you with information and contacting you via phone or e-mail. We reserve the right to disclose Information where such disclosure is required by law, considered necessary to prevent or investigate an apparent breach of law, and/or in any other instance where the applicable privacy or other legislation permits such disclosure.

We may disclose Information to third parties, including, but not limited to customer service agencies research and analysis purposes so that we can monitor and improve the services we provide. We may also disclose Information to carefully selected third parties whose products or services we believe may be of interest to you. In the event that mnubo goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Information will likely be among the assets transferred. you acknowledge that such transfers may occur, and that any acquirer of mnubo or its assets may continue to use your Information as set forth in this Privacy Policy. you hereby consent to mnubo sharing your Information under the above circumstances.

PERSONAL INFORMATION FROM OTHER SOURCES
We may receive Information about you from outside the Site, such as telephone, fax, mail, or from third-parties that provide services for us that are related to the Services. We may add this to the Information we have already collected from you via the Services. mnubo may support the user’s ability to import and/or export Information to Third-Party websites. Such services would only be provided upon the user’s express consent. Any copies of Information that are imported from a Third-Party website on your request will be governed by this Privacy Policy.

DATA PROTECTION
When you use Mnubo services, notably those available on the website, Mnubo, who is responsible for handling data, may collect and process your personal data.

Mnubo is committed to adhering to the regulations concerning the privacy and data security of prospects and users of their websites. All data collected through the Mnubo website is processed in accordance with all local legislation and the terms laid out in the General Data Protection Act (EU regulation 2016/679) or “GDPR”.

To ensure the proper application of these regulations, Mnubo has put in place appropriate internal procedures to raise awareness amongst its employees and ensure the regulations are correctly implemented within the organization.

HOW IS MNUBO COMMITTED TO PROTECTING MY DATA?
Mnubo is committed to ensuring a high level of data protection for its customers, prospects, users of its website, and all other persons whose data it processes.

Mnubo  is committed to respecting the regulations that apply to all the data it processes. More specifically, Mnubo commits in particular to the following principles:

  • Your personal data is processed lawfully, fairly, and in a transparent manner (lawfulness, fairness and transparency).
  • Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation).
  • Your personal details kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation).
  • Your personal data is accurate, kept up to date, and every reasonable step is taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy).

Mnubo has put in place appropriate technical and organizational measures in order to ensure a sufficiently high level of security in relation to the inherent risk involved in data processing, to meet regulatory demands and to protect the rights and the data of the people concerned from the moment the data is collected.

Moreover, Mnubo contractually requires that its subcontractors (service providers, suppliers, etc.) implement the same level of data protection.

Finally, Mnubo is committed to adhering to all other principles related to data protection, and more specifically, pertaining to users’ rights, the duration of time that data is stored, as well as obligations regarding the transfer of personal data.

HOW DOES MNUBO USE THE DATA IT COLLECTS?
1. How we collect your data

When you use Mnubo  online services, we receive your data through different channels and more specifically on our websites, whilst you are browsing, when you complete an online form, when you sign up to the newsletter, when you apply for a job position, when you post comments on our social media, when you make contact with Mnubo  or when you send your data to us in any other way.

2. Purpose for data processing and legal grounds

Your personal data is primarily used for market research, creating customer loyalty, activities, sales information, satisfaction surveys, finding new prospects, recruitment, customer service.

In addition to instances where we received consent from you (notably to communicate personalized offers with you), it is necessary for us to collect your data for the aforementioned purpose:

  • For legitimate purposes in the interest of Mnubo (to develop new services and products, find new prospects, improve customer services…).

More specifically, your data will be used:

  • To provide a seamless browsing experience on our websites,
  • To ensure that the information, notifications, promotions, and other services we provide are suited to your interests.

This Privacy Policy also applies to Hosted Data, which is (i) the data that we host on behalf of our customers pursuant to our Terms of Service; and (ii) information that end users voluntarily provide through the “Log In” portal accessible through the Website. We may use and/or share Personal Information, Billing Information, Account Information, and Hosted Data as described below.

  • We may use the Personal Information and the Account Information to solicit your feedback and to inform you about our products and services.
  • In an ongoing effort to better understand our users and our products and services, we may analyze the Account Information in aggregate form in order to operate, maintain, manage, and improve the Website and/or our products and services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
  • We may employ other companies and individuals to perform functions on our behalf. Examples may include providing marketing assistance, order fulfillment, billing, and customer service. These other companies will have access to the Personal Information, the Billing Information, and the Account Information only as necessary to perform their functions and to the extent permitted by law.
  • We will access and use Hosted Data as required to fulfill our contractual obligations under the Terms of Service or subsequent requests for service and/or support by our customers. In so doing, we may outsource to third parties the Services or other services, in whole or in part, from time to time.
  • Our technical staff may require periodic access to Hosted Data to monitor system performance, test and fix systems, and develop and implement upgrades to systems. Any temporary copies of Hosted Data created as a necessary part of this process are only maintained for periods of time relevant to those purposes.
  • If we or any of our affiliated companies (or all or substantially all of our assets or the assets of any of our affiliated companies) are acquired, we expect that the Personal Information, the Billing Information, the Account Information, and the Hosted Data would be transferred along with the other business assets.
  • To the extent permitted by law, we may also disclose the Personal Information, the Billing Information, the Account Information, and the Hosted Data when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing the Information is necessary or advisable, for example, to protect the rights, property, or safety of mnubo or others.

FOR HOW LONG IS MY DATA STORED?
Mnubo is committed to storing your personal data no longer than necessary for the purpose for which it was processed. Furthermore, Mnubo stores your personal data in accordance with the retention period imposed by current regulations.

This retention period depends on the purpose for which the data is being processed by Mnubo and takes into account regulations which impose a specific retention period for certain categories of data.

WHO USES THE PERSONAL DATA COLLECTED BY MNUBO?

Personal data collected on the Mnubo website, may be communicated to authorized Mnubo personnel in order to carry out the services as outlined above.

HOW CAN I EXERCISE MY PRIVACY RIGHTS?

You have the right to view, change, delete, or contest any data pertaining to you, as well as to limit, withdraw and refuse the transmission of your personal data.

Moreover, any person under the age of 16 at the time the personal data was collected may request that the data be deleted at the earliest opportunity.

Requests to exercise this right must be addressed to:
Mnubo
1751 Rue Richardson #4110
Montréal, QC H3K 1G6
E-mail address: info@mnubo.com

Please provide details including your full name and e-mail address in order for us to be able to identify you, as well as any other relevant information to confirm your identity.

When you contact our customer service department, your call may be recorded in order for us to improve our service, and to avoid any legal disputes or malicious calls. If you do not wish to be recorded, please inform the agent at the start of the conversation.

You also have the right to refuse for your data to be collected for marketing purposes. When required by law, personal data will only be used for online marketing once your express consent has been obtained.

If you no longer wish to receive the Mnubo newsletter by e-mail, you can use the unsubscribe link located at the bottom of each message.

COOKIES

In a continued effort to improve the services offered on the website and meet customer expectations, Mnubo may use “cookies.” These are text files used to identify customers’ devices when accessing Mnubo services.

The storage of cookies or tracers on your device (desktop computer, tablet, smartphone, etc.) allows Mnubo to gather information and personal data. Depending on the settings on your device, cookies permit the following:

  • Cookies enable you to use the major features on the Mnubo  website.
  • They help us improve our website and detect any bugs you may encounter.
  • They enable us to remember your choices and preferences and personalize your user interface.
  • They allow us to gather statistics in order to manage traffic to the website and the use of different sections of the Mnubo website (visited pages, navigation habits of the user) which allow us to improve the user experience on the website and the services we offer you.
  • They enable us to track the effectiveness of our marketing campaigns by counting and analyzing the number of sales and clicks associated with our marketing investments.
  • They allow us to share information with other websites in order to display advertising content that is interesting and useful to you.
  • They enable us to share information on social media.

Depending on your browser settings concerning the use of cookies, some tracers may be transmitted or read by third parties (advertising companies, communications agencies, etc.) during your visit to the Mnubo website.

At any time, you can change your browser settings to manage these cookies. 

PERSONAL DATA CONCERNING MINORS

Mnubo does not gather or process personal data of minors under the age of 16 without prior consent from his or her parents or legal guardian.

If personal data concerning children are gathered via the Mnubo  website, mobile site or mobile apps, their parents or legal guardian have the right to refuse by writing to the address stated at the bottom of this page.

Furthermore, as stated above, any child under the age of 16 at the time the data was collected, may request his or her data to be erased at the earliest opportunity.

LINKS TO OTHER WEBSITES

Several pages on the Mnubo website contain links to access the websites of other companies. We recommend that you read the data privacy policies of these non-Mnubo websites, as these terms may vary from those on the Mnubo website. Mnubo is not responsible for the use of your personal data on these external websites.

CONTACT

For any further questions related to this policy or the way in which Mnubo processes your personal data, please contact us at the following e-mail address: info@mnubo.com

MODIFICATIONS

Mnubo reserves the right to alter its data privacy policy at any time. We recommend that you check the latest version of the policy on a regular basis.